What's the deal with customs?

There is always the chance that customs duties will be charged to international orders. Will it happen? To be honest, probably. So just in case, here are the details you should know:

Who is responsible for paying custom duties?: Paying the import duty is the responsibility of the importer (customer).

How much does it cost?: Import duty can be calculated in a variety of ways, but most import duties are figured as a percentage of the declared value of the commodity. Import duty differs from product to product and is dependent on the commodity being imported, declared value, country of origin, and other factors decided by the country. Import duty values can be as low as zero or unfortunately as high as 100% (or more) of the product’s declared value

Can't you just state a lower value on the package?: Unfortunately, we can't! It is against the law to lessen the fees or state an incorrect value. 

Do I live somewhere where customs taxes are more likely?: Not necessarily. However, here's what we've learned over time and through customer feedback (Note: none of the information listed below is a hard and fast rule and variations of lesser and greater value, or no charge at all, are always possible.):
 

  • Most packages sent to the UK with a value stated over £15 often incur an additional fee.
  • Most packages sent to Canada via USPS experience a flat fee of about $5.
  • Most packages sent to Germany experience an import tax between 20-30% of the stated value.
  • Most packages sent to South America experience a customs charge around 10-15% of the stated value.

If you've ordered from us in the past, frequently purchase goods that are imported or have some insight to share, we'd love to hear about your experience! Send us an email at shop@holstee.com and tell us more.
While we are always hopeful that our customers won't encounter additional fees, we think it is best to forewarn that it is a possibility to consider. If you have any other questions or comments, please let us know.

Have a question that we didn't answer? Let us know! Contact us 24/7 at help@holstee.com.

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